Anyone (individual, legal person or entity of the State) may refer to the Romanian Advertising Council on a commercial communication. To lodge a complaint correctly, thus simplifying the registration and resolving it, please observe the following tips: Writte with maximum clarity and conciseness and always mention: the subject of your intimation, elements that are likely to breach the Code of Advertising Practice developed by RAC, the provisions that the commercial communication may infringe, the resolution expected following the intimation (termination or modification of the campaign), and, last but not least, your contacts to inform you on the progress in solving the case.
As important as drafting the intimation is sending the materials subject of the intimation. Just to be sure that we stopped on the same commercial communications as you, please attach and materials to which you refer. Intimations can be submitted via email to office [at] rac.ro, by completing the form on the site, by fax or post using the contact details specified in the Contact page. You can not lodge verbal or via telephone intimations.
To see in detail the procedure for solving an intimation, please see Chapter IV - Implementation of the Code in the Code of Advertising Practice.
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